I could tell you some stories. But the hypothesis--that modern customer service is designed to be so bad that users give up on it and/or don't even bother trying--is the only reasonable deduction.
The music USAA plays when they put you on hold is a prime example. The only logical explanation for it is that they chose it because it increases the likelihood that customers will hang up, rather than suffer hearing it.
Notable recent exception: System76 customer support was absolutely phenomenal.
I could tell you some stories. But the hypothesis--that modern customer service is designed to be so bad that users give up on it and/or don't even bother trying--is the only reasonable deduction.
The music USAA plays when they put you on hold is a prime example. The only logical explanation for it is that they chose it because it increases the likelihood that customers will hang up, rather than suffer hearing it.
Notable recent exception: System76 customer support was absolutely phenomenal.